Exagon survey: Many companies is a penetration of over 50 percent with ITIL ITSM and ITIL equate Meanwhile Kerpen, 29.08.2011 in every second IT organization – ITIL is despite its large distribution cannot be equated with the IT service management (ITSM), but determined to a large extent the planning and action within the organization. These results comes a survey by Exagon consulting among almost 200 ITIL users in the German-speaking world. After a penetration of over 50 percent with ITIL consists in every second IT organization of enterprises, in each tenth case he is over 75 percent. The other companies are clearly restrained in terms of ITIL. Nearly one-third are currently only between 25 and 50 percent of the IT processes after this rulebook, for the remaining part of the ITIL user, there are even less. So that air is still clearly upwards”Exagon – Managing Director Werner Stangner assessed the development potential for the processes in it.

But 43 percent say the Exagon survey total “” IT executives questioned, that today’s IT service management with them with ITIL is, this applies for 13 percent largely “and 30 percent to a high extent”. A further fifth indicates that they at least partially agree, the acronym ITIL can now generally available for IT service management. This applies not only for one-third or only in small degree. Stangner regards the majority equation of ITSM and ITIL a factually incorrect because misleading and ultimately dangerous direction. It problematizes such rules can define the individual strategies of a company and the IT organisation nor is it able to fill the IT processes with life”. Possibly this assessment arising from the fact, because many companies have redesigned their processes and investing intensively in the appropriate training of the staff. This became a weighty topic of the ITIL standard and was all the rage, but what doesn’t change the fact that he is only a Subset of IT service management is.

Apart from other regulations such as, for example, COBIT for IT-organisation of importance would be,”the Adviser stressed. However, Stangner can agree quite other assessments of respondents ITIL users, how much the practical planning and action within the ITIL ITSM organization is characterized. More than half have given to Protocol, that fully or at least partially there is a strong presence of ITIL. Another 14 percent, this is done selectively. This shows that the ITIL processes in practice have arrived and are actually lived.” On the other hand should be not misconstrued but, how little this already constitutes an optimal result. If in one-third of IT organizations despite implemented ITIL processes, focusing on the rules and regulations plays no significant role, is”here still seem to be a significant development and optimization needs, judging the Exagon Managing Director. About Exagon: The Exagon consulting & solutions GmbH is since 1994 as an independent IT consulting company established in the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This includes Exagon performance portfolio both consulting services such as extensive training. The customer companies and institutions such as AirPlus, BASF, Bayer, German Defense Ministry, DEKRA, Deutsche Bank, Deutsche Telekom, airport include Cologne, Heraeus, information and technology of North Rhine-Westphalia, Hesse Center for data processing, host Europe, Postbank, T-systems, TuV Sud, Vodafone, VolkswagenNutzfahrzeuge airport Cologne/Bonn and IT-NRW. of think factory groupcom GmbH Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 22 33 61 17-75 fax: + 49 (0) 22 33 61 17-71