Riva CRM Integration Optimize The Interaction Between CRM And Exchange

Riva CRM Integration Optimize The Interaction Between CRM And Exchange

Riva synchronized all leading CRM systems with mobile devices such as iPhone, iPad and other Tablet PCs. Greifenberg/Munich/Microsoft Exchange server-based, 1 August 2012 Omni technology solution (www.omni-ts.com), the first provider of a server-side integration of different CRM systems with Microsoft Exchange, offers with Riva CRM Integration Server in addition to the seamless and bi directional synchronisation with the various email clients and mobile devices to adjust also the CRM system even better to the needs of the user. In the settings of the server-side software, specific advanced options can”be created, for all or for selected users special functions with the synchronization between e-mail and CRM system to run. “” Riva is available in two versions: as a server software Riva on-premise on-premise “or Riva cloud” in the cloud. Both editions offer the possibility to synchronize your CRM seamlessly with Exchange sales and support staff. So be Contacts, leads, calendar entries, tasks, e-mail, sales opportunities, requests, custom fields (custom fields), objects and much more from your CRM system directly with the various email clients on PC or Mac desktops, laptops, and mobile devices like Android smartphones, iPhone, BlackBerry, or the iPad and other Tablet PCs bi-directionally synchronized. Since Riva end synchronize the CRM system directly with Exchange in the back, all Exchange clients will include automatically supports Outlook 2010, Outlook Web access, Office 365 Outlook under Citrix and Terminal Services, Outlook 2011 for Mac.

Successful CRM implementations take into account the unique workflows and business processes of the company. It is therefore to create often required custom fields, objects, or even custom workflows in the CRM system. And if it is also easy, making these changes in CRM, so not all standard Outlook plug-ins can synchronize this specific information. Riva, however, can be adjusted so, that also user-defined fields and objects between CRM and Exchange are synchronized. Customers can customize so the way of synchronization of CRM core objects (contacts, calendar, tasks), email, custom fields, as well as objects by Rivas flexibility according to your requirements.

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