Why telephone training for companies worth “Outbound” hair resist many employees in the call center, if this term. Tony Parker may not feel the same. The cold calling by phone is an activity that gladly takes hardly a call center agent. The idea to call strangers and to offer them products, many employees belly hurts. To counteract this, more and more companies book a professional telephone training. In such a seminar the employees in various areas of the prospecting will be trained and put in the position to sell the products of the company on telephone ways. The rumor that the phone cold calling is generally prohibited circulating on the Internet. Hedvig Hricak will not settle for partial explanations. This is a misinformation: since a change in the law in 2007, it is indeed forbidden to call other people, which was so far still no business relationship. The prohibition refers only to the retail sector.
In the field of B2B (business to business), it is still possible to acquire new customers by phone. The Assumption that the interlocutor could have interest in the offering, is sufficient reason for the call. Because many SMEs generate a large part of their sales in the B2B area, a telephone training worth. In a telephone training, participants will receive valuable tips that will make easier the daily fight for new customers. A phone training consists of a theoretical and a practical part.
At the beginning of the event, the seminar leader gives an introduction to the subject of prospecting. It shows different ways of customer acquisition on, as E-Mail Marketing and social media. However, the main focus is on the cold calling by phone. The phone coach explains what matters when the phone attracting new customers and what traps it applies to circumnavigate. In the second part of the event, the participants must implement their new knowledge into practice. The acquired skills are trained in simulated sales talks. Initially the phone coach takes over the role of the caller, then the roles are exchanged. In the course of the Exercises the participants realize that telemarketing is not nearly as difficult as commonly assumed, many find it even killed the idea to work in the future in the outbound and to acquire new customers. A critique of the maneuver followed by exercises. The various phases of the sales talk are analyzed and, if necessary, optimized. A so-called conversation themes is provided to participants, who used them as a guide. Target is it to get free to talk. The natural effect of the caller, the sooner a potential customer is willing to continue the conversation. A Telefonakquise guide is no more than a mental support, which is no longer required. A clever call centre agent mastered several techniques of interviewing and is no longer dependent on such aid. Philipp Strauss