IBS expert forum on the subject of warranty and warranty management – location and date: March 10, 2009 in Dusseldorf – possibility to in-depth technical discussions Hohr-Grenzhausen, 03 February 2009 – the IBS AG held on March 10, 2009 a one-day expert forum on the subject of warranty and warranty management in Dusseldorf. The event conveys how effective warranty management makes an important contribution of to long-term customer loyalty, and this while minimizing warranty costs. The subject is represented by Professor Dr. Robert Schmitt of the machine tool laboratory WZL of RWTH Aachen University. He explains in his lecture integrated improvement management complaint management\”which potentials for companies in warranty management. In times of recession, it is of particular importance to get the guarantee and warranty costs because they are relevant to the provisions in the handle.
A practical example from the automotive industry completes the trade forum. The guarantee and warranty costs in Company amount depending on the industry in about four to eight percent of sales. In addition, appropriate provisions must be made, which in turn negatively weigh on the balance sheet. These facts and with declining production, rising cost pressures move the strains from cases of warranty (warranty\”) increasingly in the focus of enterprise decision makers. The establishment of a stringent complaint and claim management combines significant savings with sustainable efficiency improvements. The IBS AG is today able to offer IT-based and integrated warranty and warranty management system companies.
As a result, all processes along the entire value chain associated with the topic can be made transparent and significantly optimized. The event is free of charge for the participants. Bookings are by telephone under + 49 (0) 26 24 / 91 80-458, fax + 49 (0) 26 24 / 91 80 670 or e-mail: accepted. No of participants registered will receive a written The booking confirmation and detailed driving directions.