“Communication expert Sigrid Bauschert: Germany is European ‘call center-centrum’ almost 450,000 people work in this country in call centers almost every nineties employed in Germany is on the phone the voice of a company”. And there are more and more. With nearly 2,200 employees the number of trainees has alone more than doubled, who learn the dialogue marketing. The 5,700 enterprises of the branch set 12 billion euro in the year about twice as much as the Internet shipping trade. To broaden your perception, visit Charlotte Hornets. The market will continue to grow”, prophesied Sigrid Bauschert, because Germany is becoming the European call center-Centrum”. The communication expert knows the reasons for the good prospects: more competition, in which the companies want to exist through better customer service and the economic recession. “Bauschert: especially in times of crisis it depends on to operate customer loyalty.” Because customer care is three times cheaper than the acquisition of new customers now also small medium-sized companies to invest in professional customer care.
And while you are looking for proximity to their service provider, call center. Thus Germany established itself more and more as a call center site”, so Sigrid Bauschert. The answering machine work no longer in India or Ireland, but in Butte meadows or Berlin, where already more than thirty call center have unlocked their lines. The German capital is the meeting point for the industry, has invited to the Sigrid Bauschert also from 16 to 19 February. The CallCenterWorld organised by her and her company management circle AG is already the most important Congress and the most important fair in Europe for the eleventh time for company from the scene of dialog marketing. “While a motto over the decades has been preserved, which might be termed actually bad for business: the best service is no service” which is to say that those companies are most successful, which products and services are so good, that staff is unnecessary. But the reality looks different, and Therefore, the call center industry is growing annually by about seven percent.
The communications expert has determined that the reputation of the industry is improving steadily. There is less and less rude or incompetent call center agents. The company invested heavily in education and training. ” This also older workers would have a chance so Sigrid Bauschert: youthfulness and a pleasant phone voice alone are long since no criteria more. Today’s experience becomes more important.” Many call centers would be a new home for older workers. About the management circle AG, the management circle AG is the largest, independently owned German company for education and training. As future researchers the management circle AG basics new and essential for the qualification of managers and employees in companies. Drive for the commitment of the management circle AG is the realization that lifelong learning is the guarantee of professional success. The management circle AG was in 1989 by the Founder Chairman Sigrid Bauschert. Today, more than 200 employees realize a year 3 000 events with more than 40 000 participants from all sectors. Thus, the company fills a gap in the State education supply. The management circle AG held their conferences and congresses accompanying trade fairs and exhibitions. The knowledge practical mediated in the events is supplemented by complementary product and service offerings. In addition the independent division of Webacad in the areas of online training has established itself and E-learning consulting.